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-- 作者:hjx_221 -- 发布时间:2/27/2010 7:36:00 AM -- 聆听的艺术 聆听的艺术 Good listening skills make workers more productive. The ability to listen carefully will allow you to: *better understand assignments and what is expected of you; *build rapport with co-workers, bosses, and clients; *work better in a team-based environment; *resolve problems with customers, co-workers, and bosses; *find underlying meanings in what others say. How to Listen Well 如何聆听 The following tips will help you listen well. Doing these things will also demonstrate to the speaker that you are paying attention. *maintain eye contact;保持眼神接触; *don't interrupt the speaker;不要打断对方; *sit still;坐着不要乱动; *nod your head;不时地点点头; *lean toward the speaker;身子向对方微倾; *repeat instructions and ask appropriate questions when the speaker has finished. A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get the full gist of what the speaker is telling you. Barriers to Listening 听人说话时常遇到的障碍 Beware of the following things that may get in the way of listening.注意以下各个因素,这些可能会影响到你听人讲话。 *bias or prejudice;感情倾向,或是对某些事物的偏见; *language differences or accents;语言不通或者说话人讲方言; *noise;附近有噪音; *worry, fear, or anger; and lack of attention span.带有焦虑、害怕或者气愤等情绪;注意力不能长时间集中。 Listening Starts Early 尽早开始练听力 If you have children you know what it's like to feel like you're talking to a wall. Kids have an uncanny ability to appear to be listening to you while actually paying no attention at all. While this is something that may pass with age it is important to help children develop good listening skills early. They will do better in school and you will keep your sanity. As the SCANS report points out, good listening skills will prepare children to eventually succeed in the workforce. |
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